Shipping and Delivery

Our shipping prices are based on the size and weight of the fixture you order.

For each order, the delivery time and the shipping costs are indicated. They are calculated according to the country of delivery, the type of delivery chosen and the weight of the product ordered.

The delivery time is displayed on the article page, as well as in your cart summary.

➢ Which carriers do we work with for shipping ?

The majority of our shipments are processed by Colissimo, Chronopost and Geodis-France Express.
We assure you a safe shipment that guarantees you to receive a new product in good condition.

➢ Can I track my package?

You can track your order. Just provide your order number and your email address, and then login to the order tracking page.

➢ What delivery methods are available?

Nedgis offers you between 1 and 3 delivery options depending on the territory.

• For Metropolitan France, the European Union, Switzerland and Liechtenstein, Nedgis offers 3 delivery methods: standard or express shipment or in a parcel relay.
• For Corsica, Nedgis offers 1 delivery method: standard shipping + an additional cost of 19€.


Delivery in a parcel relay

This method of delivery allows you to collect your parcel from the nearest Relay point to your home or office, from one of the 7000 Relay points. Wide time slots are available: from 7am to 9pm at some shops, 99% of them are open on Saturdays and more than 31% on Sundays!
You are instantly notified of the arrival of your package by email and SMS. Thus, you have 14 days to collect your parcel at the relay and at the time of your choice.
In just a few minutes, without waiting in line: an ID card, a signature and it's done!
New: Wherever you are, you can track your packages in real time.

Standard delivery

Standard delivery allows you to receive your package within 48 hours, at your home.
In case of absence, you will receive a notice of passage and your parcel can be deposited in the nearest relay or in your mailbox (if the package allows it).

Express delivery

This delivery is made during a half-day period, which you can modify at your leisure on the carrier's website.
You are delivered by a carrier within 24 hours. Your order will be delivered at the foot of the building or at the doorstep (if accessible with a pallet truck).
Your order will be delivered to you against signature.
In case of absence during the delivery, a notice of passage is left so that you can contact the carrier and agree on an appointment.

➢ What are our rates and delivery times in Metropolitan France?

* Delivery in a pick-up store is available all year long for all the products sold and shipped by Nedgis, excluding bulky products. Products of more than 20kg or with other bulky dimensions will be delivered with another delivery option.

➢ What are our rates and delivery times abroad?

➢ If I buy several products, will they be delivered at the same time?

Partial delivery is not an option that we offer by default.

➢ Can I change my delivery address after placing an order?

No, it is not possible to change your delivery address after you have validated the order.

➢ The estimated delivery time has now passed. I still haven't received my order, what should I do?

First of all, we would like to apologize to you. Please be aware that we do our best to reduce the delays when those are exceeded. Our Customer Service is informed of this delay; please do not hesitate to contact them for more information.

➢ I tracked my order on your carrier's website and it is listed as lost or already delivered, but I have not received it. What should I do?

We work in partnership with specialist transport companies to ensure efficient delivery. Although rare, they sometimes encounter communication problems or other minor issues. These are usually computer malfunctions. It is also possible that they have entrusted your order to a helpful neighbor. Don't worry, we are here to help you. Contact us if you still cannot receive your package.

Payment

➢ Pay with confidence and simplicity

Because your satisfaction is at the heart of our concerns, Nedgis provides you with a wide choice of payment methods to pay for your purchases at your convenience and in complete security.

➢ What are the possible payment methods?

You have the possibility to pay your order via two payment channels:

By Credit Card

Payment by credit card is the easiest and fastest way to pay for your order. It can be done by Carte Bleue (CB), Visa, and Mastercard.

Whatever the card used, the payment is entirely secured by encryption (SSL) with our partners. Your banking data remain perfectly confidential throughout the transaction and are never in the possession of Nedgis.

During your payment, the symbol indicates that you are in secure connection.
You are then asked to enter your card number, expiration date and visual cryptogram beforehand. After validation of the payment from your bank, the debit is made as soon as your order is confirmed.

By PayPal

This secure payment method is as fast as it is easy to use. It relies on the best systems on the market to protect your data and prevent fraud. It allows you to pay online without ever communicating your banking information to the merchant.

After selecting PayPal on our payment page, all you have to do is enter your PayPal ID and password to complete your transaction in the safest way possible.

➢ How does the 3X free credit card payment work?

To benefit from it

You have the possibility to pay in 3 times by credit card, from 300€ of order HT.

How it works

The 3 instalments are taken in the following way:

Example for an order of 300€ (incl. VAT):
-You pay an initial instalment of 100€, followed by 2 instalments of 100€ each.
-Total credit amount: 300€
-Total credit cost: 0€
-Maximum duration of the credit: 3 months
-Fixed borrowing rate: 0%.

Take advantage of it

• When you place your order, at the stage of choosing the payment method, check the box for payment in 3 times without charge by credit card and then validate
• Enter your bank details
• Validate your payment. (An e-mail of confirmation is sent to you)

The conditions of acceptance

The first payment is subject to the 3D Secure system. You will receive a code by SMS from your bank, or a validation request on your smartphone, to validate the payment. (Remember to give your cell phone number to your bank).

A credit commits you and must be repaid. Check your ability to repay before committing yourself.

➢ What happens after I pay?

Once your payment is complete, you will receive two confirmation emails almost instantly, to the email address you used to create your account:

• The first is a payment receipt, confirming the amount of your purchase. (Note: for payments in 3x without fees, the amount corresponds to the 1st payment term).
• The second email is an order confirmation, which summarizes the purchases you have just made, your delivery address, and gives you access to your account so that you can follow your delivery, and to your invoice. (Note: it may happen that some of these order confirmation emails fall into the "Spam" folder of your mailbox. Do not hesitate to check it before contacting us).

➢ When will my account be debited?

Your account will be debited as soon as the payment is made.

➢ Where can I find my bill?

You can find the invoice for your order on your account, in the “My order” section .
You can access it via the second order confirmation email that will be sent to you.

Returns and Refund

We love our lighting fixtures and we're sure you will too. However, you are free to return any item that does not meet your expectations under the right of withdrawal.

➢ How to return a product in France?

In order to return an item, you just have to send a message to our customer service (by e-mail to [email protected]) within 14 calendar days (Sundays and holidays included) following the delivery, indicating the reason for the return. We advise you to use the withdrawal form proposed in our GTC. Your request will be taken into consideration by our customer service and by return mail, we will send you a return authorization number to send back with your items.

➢ What are the conditions to return an item?

For the returned items: Only the return(s) or exchange of products in their original packaging, complete (accessories, instructions, etc.), in perfect condition for resale, (not soiled, not damaged, not worn) will be accepted.

For the return packaging: We also ask you not to write anything and not to put any adhesive tape on the product's packaging. This is a reason for refusing the return or applying a discount to the refund. Our lights are fragile, so please return your product in its over-wrapping to protect it from being broken.

The return costs are at your expense.

➢ What if my order arrives damaged?

First and foremost, we are sorry that this is the case. We select our suppliers very strictly. Breakage is therefore exceptional, but possible.
Please contact us within 3 days after delivery with pictures of the damaged areas. Our Customer Service will then explain the options available to you.
It is essential that you carefully inspect the product at the time of delivery and that you make a reservation on the delivery note if the situation requires it.

➢ How long does it take to get my money back?

Your order will be refunded quickly after your returned product has been checked by our Quality team, and within 10 days maximum.

➢ Can I track my return package?

The tracking of your return package is not available. However, we will inform you of its reception as soon as the package is returned.

➢ Can I return a product abroad?

Yes, it is possible to return a product from abroad. For this, please contact our Customer Service.

➢ I bought an imperfect or a second choice product; can I return the product?

Yes, you can exercise your right of withdrawal within 14 days, as with any product purchased from our shop.

Rights and Guarantees

All our products benefit from legal guarantees, in particular the guarantee of conformity and the guarantee against hidden defects. Some of our products also benefit from commercial guarantees granted by Nedgis or by the supplier.

➢ What are my rights and guarantees?

Right of withdrawal
You have the right to exchange or return a product within 14 days after delivery, without penalty or justification, according to the European right of withdrawal.
Therefore, it is not absolutely necessary to justify your decision, but it can nevertheless contribute to improve our service and delivery.

Guarantee
Usually, you have a 2-year warranty on all our products. However, guarantees can sometimes vary depending on our suppliers. Please do not hesitate to contact our Customer Service for more information.

Guarantee for "imperfect" (or 2nd choice) products
You can exercise your guarantee of non-conformity or hidden defect on our "imperfect" (or second choice) products, only on defects which were not specified on the product sheet at the time of your purchase. Indeed, the defects described and brought to your attention on the product sheet at the time of purchase are not covered by a guarantee. Other defects that you discover may be covered.
Thus, the 12-month legal guarantee of conformity for consumers (Article 217-7 of the Consumer Code) applies if a defect appears within 12 months of the sale.
Please do not hesitate to contact our Customer Service for more information.

➢ Can I extend the warranty after an exchange?

Yes, once the new product has been shipped and received, the warranty is extended.

➢ How do I know how long the warranty lasts?

The Nedgis warranty is initially for two years.
However, some of our suppliers guarantee their products for less than two years, so we rely on their warranty period.

Therefore, you can find the warranty periods in the product page. Nevertheless, if they were not there, do not hesitate to contact our Customer Service for more information.

➢ Where to dispose of used lights and bulbs?

Lamps (bulbs) and lighting sold by NEDGIS are electrical and electronic equipment (EEE) that should not be disposed of with household waste, as such equipment may contain hazardous substances, which, if exposed, can have negative effects on health, but also on the environment. Moreover, this equipment is likely to be recycled. NEDGIS has joined the eco-organisation www.ecosystem.eco for this purpose. NEDGIS is identified with ADEME, the French Agency for Ecological Transition.

In our online catalogue, the amount of the eco-participation, which finances the management of EEE waste, is indicated as a component of the final price, in accordance with the regulations. The eco-tax is used to finance the sorting, recycling and recovery of electrical and electronic equipment. This eco-participation is then paid to the eco-organisation to help with the recycling of these products, which may present a risk to health and the environment if they are not recycled.

Signage :
Products that should not be disposed of with household waste are marked with this icon:

You may find some free collection points here to deposit used lighting purchased on our site.

Consumers are obliged to dispose of their used light bulbs by depositing them at a collection point set up for this purpose. Non-recyclable light bulbs are all filament bulbs (incandescent, including halogens and linolites). You can dispose of them in your normal household waste. Recyclable bulbs include discharge and LED bulbs (fluorescent tubes, compact fluorescent lamps, LED lamps). They can be recognised by the logo above. Bulbs with this logo must be recycled and disposed of at the collection points. Supermarkets and DIY shops may take back your lighting and bulbs without any obligation to buy, as part of the "1 for 0" trade-in scheme.

Buying Guide

A technical question about your products? Follow our buying guide!

➢ How to choose my bulb ?

At Nedgis, products can be supplied with or without a light source.

In case the bulb is not included, a recommendation is made at the bottom of the product page.

But how to choose your bulb, according to your needs? A light source has 3 main electrical characteristics: the number of lumens, kelvins and watts.

Lumens

Corresponding to the luminous flux, the lumen is a unit of luminous power that indicates how much light is emitted by a bulb or a lamp.
For a weak lighting, as for a bedside lamp, for example, prefer a bulb emitting between 400 and 800 lumens.
On the contrary, if you want a well-lit space, choose between 1200 and 2000 lumens, especially for large living rooms.

Kelvins

The kelvin is a unit of measurement that indicates the temperature of light. Generally, the light temperature ranges from 2,000 to 10,000 Kelvin. The lower the temperature, the more the light emitted tends to warm colors...
For a space that you want to be warm, opt for a number of kelvins around 2700, corresponding to a warm white.
For the spaces of bath, you can go until 3000 kelvins to have a whiter light.

➢ What protection rating for my lighting?

Both indoors and outdoors, electrical installations can be exposed to moisture.
The protection of your lamp is therefore important and can concern both the lamp and the bulb.

The protection index less than or equal to 44 is the minimum to consider to have a lamp resistant to the intrusions of solid and liquid bodies, especially in wet spaces such as bathrooms or outdoors.

➢ Is the lamp delivered assembled?

Some of our lights are delivered assembled. This is the case for some small lamps. However, the majority of our products are delivered in parts.

➢ How do I install my light ?

The mounting instructions are available on the product sheets, to guide you in the assembly of your lamp.

➢ Which light for which spaces?

Each room in your home requires different lighting.

Feel free to filter our product selection by room to choose the products you need.

Your office
The office is a work space that requires efficient and quality lighting. You need to create an environment with optimal conditions to work and concentrate.

• The use of a dimmer: ideal to have a powerful light during the day and a softer and more relaxing light in the evening.
• Adjustable lamps: very functional, they allow to direct the light and offer a direct and precise lighting without dazzling you.
• A light source between 2700 and 3000 Kelvin: this temperature range offers a lighting close to natural light, not damaging the eyes.

Do not hesitate to consult our selection of office lighting .

Your bedroom
The bedroom is a space for relaxation and rest.

• Dimmed light: Opting for a dimmable light allows you to dive into a relaxing space. Table lamps are ideal for this purpose.
• Reading lights: Avoid eye strain with reading lights. Choose a cold light to avoid squinting.
• Warm lighting: On the other hand, for the main lighting, choose a warmer temperature to give a muffled atmosphere to the room.

Do not hesitate to consult our selection of bedroom lighting .

Your hallway
Often neglected, the hallway is a dark room that needs to be lit in a functional and optimal way..

• A narrow space: Wall lights or spotlights are perfect for lighting this area.
• A long room: Opt for a succession of lights to illuminate the whole space and light it efficiently.

Do not hesitate to consult our selection of hallway lighting .

Your kitchen
The kitchen is the most convivial space in the house and should be lit in a functional way.

• Homogeneous lighting: The choice of recessed spotlights is ideal for emitting a diffuse light and illuminating the entire room.
• Central lighting: For the main lamp in the kitchen, choose a high wattage and a warm white temperature of around 3000 Kelvin for pleasant and functional lighting.

Do not hesitate to consult our selection of kitchen lighting .

Your entrance
The entrance is the first impression that people have of your home, so it is necessary to make it welcoming.

• Create a cocooning atmosphere: Table lamps are ideal to make your entrance a warm room. Opt for natural lighting, neither too white nor too yellow.
• Save space: Often narrow, a hallway should not be overcrowded. Wall lights are ideal for lighting the room efficiently without cluttering it up.

Do not hesitate to consult our selection of entrance lighting .

Your dining room
The dining room is a space to be highlighted.

• The central light: The dining table being the main element of the room, a chandelier or a suspension is ideal to cover the whole length. The ideal is to opt for a good CRI >80 so as not to distort the color of the food.
• A friendly lighting: Concerning the diffuse lighting of the room, choose a warmer temperature to create a warm atmosphere.

Find all our dining room lights.

Your bathroom
The bathroom is a real living space where we must and like to take care of ourselves. Light plays a key role in the comfort of this space.

• Safe lighting: A protection index greater than or equal to 44 is required to protect the luminaire against the intrusion of solid and liquid objects.
• A small or medium-sized area: Equip your bathroom with small table lamps, spotlights or wall lamps to keep the room uncluttered.

Do not hesitate to consult our selection of bathroom lighting .

Your living room
This space is the central room of your home. This living space where everyone gathers needs warm and cozy lighting.

• A suitable light intensity: The living room is a room where daily activities take place, so choose a luminaire with lumens between 1200 and 2000 to light the whole room.
• A fixture adapted to the size of the space: Depending on the size of the room, choose a fixture with an adapted size to avoid overloading your living room with a lamp that is too imposing for example.

Look at our selection of dining room lighting .

➢ Can I customize my light?

Cable, finishes, details... Some brands offer customization of their lights.

The information is generally specified in the description of the products concerned with the mention of the various possible colors or sizes.

If the product you want is not on our website, please contact us with your request.

NEED HELP ?

➢ You can follow your order :

• by gathering your order number and your email address
• and by connecting yourself to the following order follow-up page.

➢ You can contact us by:

• our : contact form
• at this number +33 1 40 37 09 05, From Monday to Thursday, 9:30am-1pm and 2pm to 6:30pm, and on Friday, 9:30am-1pm and 2pm to 5:30pm.