Shipping and Delivery

Our delivery prices are based on the size and weight of the luminaire you order.

For each order, the delivery time and shipping costs are indicated. They are calculated according to the country of delivery, the type of delivery chosen and the weight of the product ordered.

The delivery time is displayed on the item page and in your basket summary.

➢ Which carriers do we work with for shipping?

The majority of our shipments are handled by Colissimo, Chronopost and Geodis-France Express. We assure you of a safe shipment that guarantees you'll receive a brand-new product in good condition.

➢ Can I track my parcel?

You can track your order: provide your order number and e-mail address, then log on to the order tracking

page.

➢ What delivery methods are available?

Nedgis offers between 1 and 3 delivery options depending on the territory.

• For metropolitan France, the European Union, Switzerland and Liechtenstein, Nedgis offers 3 delivery methods: standard or express shipping or Relais Colis.
• For Corsica, Nedgis offers 1 delivery method: standard shipping + an additional cost of 19€.


Relais Colis delivery

This delivery method allows you to collect your parcel from the nearest relay point to your home or office, from one of 7,000 relay points. Wide opening hours are available: from 7 a.m. to 9 p.m. for some retailers, Saturday opening for 99% of them, and Sunday opening for over 31%! You'll receive instant notification of your parcel's arrival by e-mail and SMS. You then have 14 days to collect your parcel from the relay at the time of your choice.
In just a few minutes with no queuing: an ID card, a signature and it's done!
New: wherever you are, you can track your parcels in real time.

Standard Delivery

Standard delivery allows you to receive your parcel within 48 hours, at your home.
If you are absent, you will receive a delivery notice and your parcel can be dropped off at the nearest post office or in your letterbox (parcel permitting).

Express delivery

This delivery is made on a half-day slot, which you can modify at your leisure on the carrier's website.
Your order is delivered by a carrier within 24 hours. Your order will be delivered to you at the foot of the building or at the doorstep (if accessible with a pallet truck).
Your order will be delivered to you against signature. Your order will be delivered against signature.
If you are absent at the time of delivery, a delivery notice will be left for you so that you can contact the carrier to arrange an appointment.

➢ What are our rates and delivery times in Metropolitan France?

* Relay point delivery is available all year round on all products sold and shipped by Nedgis, excluding bulky products. Products weighing more than 20kg or with bulky dimensions will be delivered by another delivery method.

➢ What are our rates and delivery times abroad?

➢ If I buy several products, will they be delivered at the same time?

Partial delivery is not an option we offer as standard.

➢ Can I change my delivery address after placing an order?

No, normally it is not possible to change your delivery address after validating the order.
We invite you to contact Customer Service

➢ The estimated time has now passed. I still haven't received my order, what should I do?

First of all, we would like to apologize. Whatever happens, we will inform you as soon as possible. For more information, please contact us.

➢ I've tracked my order on your carrier's website and it's listed as lost or already delivered, but I haven't received it. What should I do?

We work in partnership with specialist transport companies to guarantee efficient delivery. Although rare, they sometimes encounter communication problems or other minor hiccups. These are usually computer malfunctions. Or they may have entrusted your order to a helpful neighbor. Don't worry, we're here to help. Contact us if you are still unable to receive your package.

Payment

➢ Pay with confidence and simplicity

Because your satisfaction is at the heart of our concerns, Nedgis provides you with a wide choice of payment methods to settle your purchases at your convenience and in complete security.

➢ What payment methods are available?

You have the option of paying for your order via two payment channels:

By credit card

Payment by credit card is the easiest and fastest way to pay for your order. It can be made indifferently by Carte Bleue (CB), Visa, and Mastercard.

Whichever card you use, payment is fully secured by SSL encryption with our partners. Your bank details remain completely confidential throughout the transaction and are never in the possession of Nedgis.

When you make your payment, the symbol indicates that you are on a secure connection.
You will then be asked to enter your card number, expiry date and visual cryptogram. Once your bank has validated your payment, your order will be debited immediately.

By PayPal

This secure payment method is as fast as it is easy to use. It uses the best systems on the market to protect your data and prevent fraud. This means you can pay online without ever disclosing your bank details to the merchant.

After selecting PayPal on our payment page, all you need to do is enter your Paypal login and password to complete your transaction in the safest way possible.

By bank transfer

This secure payment method is very easy to use.

Once you have selected the "bank transfer" option on our payment page, you will be redirected to a page where you will be asked to choose your country and bank. A list of all the banks we work with will appear.
(If you can't find your bank, this means we don't have an agreement with it for payment by bank transfer. In this case, click on "back" on the website and choose another payment method).
Once you've selected your bank, you'll be redirected to your bank's usual authentication page. Identify yourself and confirm the transfer, as for any other bank transfer.

➢ How does payment in 3X without fees by bank card work?

Benefiting

You have the option of paying in 3 instalments by credit card, for orders over €300 excluding VAT.

How it works

The 3 instalments are debited as follows:

Example for a purchase of 300€ including VAT:
-You pay an initial deposit of 100€, followed by 2 monthly payments of 100€ each.
-Total amount of credit: 300€
-Total cost of credit: 0€
-Maximum credit period: 3 months
-Fixed borrowing rate: 0%.

Take advantage

• When placing your order, at the payment method selection stage, tick the box for payment in 3 instalments free of charge by credit card, then validate
.
• Enter your bank details
• Validate your payment. (a confirmation e-mail is sent to you)

Conditions of acceptance

The first direct debit is subject to the 3D Secure system. You will receive a code by SMS via your bank in order to validate the payment. (Remember to give your bank your cell phone number).

A loan commits you and must be repaid. Check your ability to repay before committing yourself.

➢ What happens after my payment?

Once your payment is complete, you'll receive two confirmation emails almost instantly, to the email address you used to create your account:

• The first is a payment receipt, confirming the amount of your purchase. (Note: for 3x no-fee payments, the amount corresponds to the 1st payment due date).
• The second e-mail is an order confirmation, summarizing the purchases you've just made, your delivery address, and giving you access to your account so you can track your delivery. In your account, you can also find all your orders and invoices. (Note: some of these order confirmation e-mails may end up in the "Spam" folder of your mailbox. Please check it before contacting us.

➢ When will my account be debited?

Your account will be debited as soon as the payment is made.

➢ Where can I find my invoice?

You can find the invoice relating to your order on your account, in the"Orders" section.
You can access it via the second order confirmation email that will be sent to you.

Returns and Refunds

We love our fixtures and are confident you will too. However, you are free to return any item that does not meet your expectations under the right of withdrawal.

➢ How to make a return in France

To return an item, simply send a message to our Customer Service department (by e-mail to [email protected]) within 14 calendar days (Sundays and public holidays included) of delivery, stating the reason for the return. We advise you to use the withdrawal form proposed in our CGV. Your request will be taken into consideration by our Customer Service and by return mail, we will send you a return authorization number to send back with your items.

➢ What are the conditions for returning an item?

For returned items: Only products in their original packaging, complete (accessories, instructions,...), in perfect resale condition, (not soiled, not damaged, not worn) will be accepted for return(s) or exchange.

For return packaging: Please do not write on or tape to the product packaging. This is grounds for refusing the return or applying a discount to the refund. Our lighting fixtures are fragile, so please return them in their original packaging to protect them from breakage.

The cost of returning the product is borne by the customer. You are responsible for return shipping costs.

➢ What if my order arrives damaged?

First and foremost, we're sorry this is the case. We select our suppliers very strictly. Breakage therefore remains exceptional but possible.
Contact us within 3 days of delivery by sending us photos of the damaged areas. Our Customer Service will then explain the options available to you.
It is essential that you carefully inspect the product upon delivery and make a reservation on the delivery note if the situation requires it.

➢ How long will it take to receive a refund?

Your order will be refunded promptly after our Quality team has checked your return, and within 10 days at the most.

➢ Can I track my return package?

The tracking of your return package is not available. However, we will inform you of its receipt as soon as the package is returned.

➢ Can we make a return abroad?

Yes, it is possible for you to return a product from abroad. To do so, please do not hesitate to contact our Customer Service.

➢ I bought an imperfect or 2nd choice product; can I exercise my right of return?

Yes, you can exercise your right of withdrawal within 14 days, as with any product purchased from our store.

Rights and Guarantees

All our products benefit from legal warranties, notably the warranty of conformity and the warranty against hidden defects. Some of our products also benefit from commercial warranties granted by Nedgis or the supplier.

➢ What are my rights and guarantees?

Right of withdrawal
You have the right to exchange or return a product within 14 days of delivery, without fine or justification, in accordance with the European right of withdrawal.
Therefore, it is not absolutely necessary to justify your decision, but it may nevertheless help to improve our service and delivery.

Warranty
We generally offer a 2-year warranty on all our products. However, warranties can sometimes vary depending on our suppliers. Please do not hesitate to contact our Customer Service for further information.

Guarantee for "imperfect" products (or 2nd choice)
You can exercise your warranty of non-conformity or hidden defect on our "imperfect" (or 2nd choice) products, only on defects that would not have been specified on the product sheet at the time of your purchase. Defects described and brought to your attention on the product sheet at the time of purchase are not covered by the warranty. Any other defects you discover may be taken care of.
Thus, the 12-month legal guarantee of conformity for consumers (article 217-7 consumer code) applies if a defect appears within 12 months of the sale.
Please do not hesitate to contact our Customer Service.

➢ Can I extend the warranty after an exchange?

Yes, as soon as the new product has been shipped and received, the warranty is extended.

➢ How can I find out the warranty period for products?

The Nedgis warranty is initially for two years. However, some of our suppliers guarantee their products for less than two years, so we rely on their warranty period.

You will find the warranty periods in the product properties of the product you are interested in. If they are not, please contact our Customer Service for more information. for further information.

➢ Where to dispose of used lights and bulbs?

Lamps (bulbs) and luminaires sold by NEDGIS are electrical and electronic equipment (EEE) that should not be disposed of with household waste, as such equipment may contain hazardous substances, which in case of exposure, can have negative effects on health, but also on the environment. What's more, such equipment can be recycled. NEDGIS has joined the eco-organization www.ecosystem.eco for this purpose. NEDGIS is identified with ADEME, Agence de la Transition Ecologique.

Within our online catalog, the amount of the eco-participation, which finances the management of EEE waste, is indicated, as a component of the final price, in accordance with regulations. Eco-participation is used to finance the sorting, recycling and recovery of electrical and electronic equipment. This eco-participation is then paid to the eco-organization to help recycle these products, which can present a risk to health and the environment if they are not recycled.

Signage:
Products that must not be disposed of with household waste are marked with this icon:

You'll find here the nearest free collection points where you can drop off used lighting purchased on our site.

Consumers are required to dispose of their used light bulbs by dropping them off at a designated collection point. Non-recyclable bulbs are all filament bulbs (incandescent, including halogens and linolites). You can dispose of them in your regular household garbage can. Recyclable bulbs include discharge and LED bulbs (fluorescent tubes, compact fluorescent lamps, LED lamps). They can be identified by the above logo. Bulbs with this badge must be recycled and disposed of at collection points: you'll find here the free collection points nearest you. Supermarkets and DIY stores take back your lights and bulbs with no obligation to buy, as part of the "1 for zero" take-back scheme.

Buying Guide

A technical question about your products? Follow our buying guide!

➢ How do I choose my bulb?

At Nedgis, products can be supplied with or without a light source.

If the bulb is not included, a recommendation is made at the bottom of the product sheet.

But how do you choose the right bulb for your needs? A light source has 3 main electrical characteristics: the number of lumens, kelvins and watts.

Lumens

Corresponding to luminous flux, the lumen is a unit of luminous power that indicates how much light useful for lighting is emitted by a bulb or lamp.
For low-light requirements, such as a bedside lamp, choose a bulb emitting between 400 and 800 lumens.
On the other hand, if you want a well-lit space, choose between 1200 and 2000 lumens, especially for large living areas.
For more information on lumens, please consult our blog post about lumens.

Kelvins

The kelvin is a unit of measurement that indicates the temperature of light. Generally, the temperature of light ranges from 2,000 to 10,000 kelvin. The lower the temperature, the more the light emitted tends towards warm colors...
For a space you want to be warm, opt for a kelvin number of around 2700, corresponding to warm white.
For bathing areas, you can go up to 3000 kelvins for a whiter light.
For more information on kelvins, please visit our blog post about kelvins.

➢ What protection rating for my luminaire?

Indoors as well as outdoors, electrical installations can be exposed to moisture.
Protecting your lamp is therefore important, and can involve both the luminaire and the bulb.

A protection rating of 44 or less is the minimum you should consider for a lamp resistant to the intrusion of solids and liquids, particularly in damp areas such as bathrooms or outdoors.

For more information, feel free to consult our blog article on outdoor and bathroom lighting.

➢ Is the luminaire delivered assembled?

Some of our luminaires are delivered assembled. This is the case for some small-format hand lamps or table lamps. However, the majority of our products are delivered in parts.

➢ How do I install my luminaire?

Mounting instructions for luminaires are available on the product sheets, to guide you in assembling your lamp.

➢ Which lights for which spaces?

Each room in your home requires different lighting.

Feel free to filter our product selection by room to choose the products you need.

Your office
The office is a work space that requires efficient, quality lighting. You need to create an environment with optimal conditions for working and concentrating.

• Using a dimmer switch: ideal for powerful lighting during the day and softer, more relaxing light in the evening.
• Adjustable lamps: highly functional, they allow you to direct the light and offer direct, precise illumination without dazzling you.
• A light source between 2700 and 3000 kelvins: this temperature range offers lighting close to natural light, not damaging to the eyes.

Get inspired by our tips and tricks for lighting your office.

Your bedroom
The bedroom is a space for relaxation and rest.

• Dimmed light: Opting for dimmable light lets you plunge into a relaxing space. Table lamps are ideal for this purpose.
• Reading lights: Avoid eyestrain with reading lights. Choose a cool light to avoid squinting.
• Warm lighting: On the other hand, for the main lighting, choose a warmer temperature to give the room a hushed ambience.

Discover how to cocoon your bedroom.

Your hallway
An often neglected space, the corridor is a dark room that needs to be lit in both a functional and optimal way.

• A narrow space: Wall sconces or spotlights are perfect for illuminating this area.
• A full-length room: Opt for a succession of fixtures to illuminate the entire space and provide effective lighting.

Here are key tips for illuminating your hallway with style.

Your kitchen
The most convivial space in the home, the kitchen is the room to light functionally.

• Even lighting: choosing recessed spotlights is ideal for emitting diffused light and illuminating the entire room.
• Central lighting: For the kitchen's main lamp, choose a high wattage and a warm white temperature around 3000 kelvins for pleasant, functional lighting.

Find our deco tips for lighting your kitchen.

Your entrance
The entrance is the first impression people have of your home, so it's necessary to make it welcoming.

• Create a cocooning atmosphere: table lamps are ideal for making your entrance a warm room. Opt for natural lighting, neither too white nor too yellow.
• Save space: Often narrow, an entrance shouldn't be overcrowded. Wall sconces are ideal for lighting effectively without cluttering the room.

Feel free to check out our blog post to sublimate your entrance.

Your dining room
A living room where you entertain, the dining room is a space to be highlighted.

• The central light fixture: Since the dining table is the main feature of the room, a chandelier or pendant is ideal to cover the entire length. The ideal is to opt for a good CRI >80 so as not to distort the color of the food.
• User-friendly lighting: When it comes to diffused room lighting, choose a warmer temperature to create a warm atmosphere.

Find all our dining room lighting fixtures.

Your bathroom
The bathroom is a real living space where we must and like to take care of ourselves. Light plays a vital role in the comfort of this space.

• Safe lighting: A protection index greater than or equal to 44 is required for the luminaire to be protected against the intrusion of solid and liquid bodies.
• A small or medium-sized surface: Equip your bathroom with small table lamps, spotlights or wall sconces so as not to clutter the room.

Don't hesitate to consult our article on how to choose the right bathroom lighting.

Your living room
This space is the centerpiece of your interior. This living space where everyone gathers requires warm, cosy lighting.

• Appropriate light intensity: the living room is a room in which the activities of daily life take place, so choose a luminaire with lumens between 1200 and 2000 to illuminate the entire room.
• A fixture adapted to the size of the space: depending on the size of the room, opt for a fixture with an appropriate size to avoid overloading your living room with an overly imposing lamp, for example.

Find our article on our living room inspirations.

➢ Can I customize my light fixture?

Cabling, finishes, details... Some brands offer customization of their luminaires.

The information is generally specified in the descriptions of the products concerned, with mention of the various possible colors or sizes.

If your desired product is not listed on our website, please contact us with your request.

Need help?

➢ You can track your order:

• by providing your order number and email address
• and logging on to this order tracking page.

➢ You can contact us by:

• our : contact form
• telephone: At 01 40 37 09 05, Monday to Thursday, 9:30am to 1pm and 2pm to 6:30pm; and Friday, 9:30am to 1pm and 2pm to 5:30pm.